REFUND RIGHTS UNDER AUSTRALIAN CONSUMER LAW

All refund rights under both State and Commonwealth law apply. Upac Returns Policy- All goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If the failure is minor, Upac reserves the right to offer repair only. Upac reserves the right not to offer a refund or an exchange coupon.

Please read the following carefully to ensure you are fully aware of your rights under the policy and our obligations to you.

 CHANGE OF MIND RETURNS

• You have 7 days to return your items for a full refund or exchange if the item hasn’t been opened or used, is still in its original packaging, and includes all manuals, packaging, and accessories.

EXCLUDED CHANGE OF MIND ITEMS

The following items can not be returned unless they are faulty:

• Custom-printed bags, boxes, tapes or other custom-printed products
• Custom-sized bags, boxes, tapes or other custom-sized products
• Custom lengths and widths of edge and corner protection products
• Special order products

OTHER PRODUCTS

Upac will accept returns and provide you with a refund, repair, or exchange where:

• The item is faulty or is not of acceptable quality.
• The product does not match the sample or our description.
• Upac or the customer has proof of purchase.

We reserve the right not to offer an exchange voucher, refund, or repair where the item’s fault results from misuse or neglect.

PROOF OF PURCHASE

Returns, refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents unless Upac has a record of the transaction:

• Invoice issued by Upac
• Online Tax Invoice (order confirmations will not be accepted)
• Financial statements such as a bank statement, credit card statement
• Online proof of purchase when calling Customer Service also includes Zip, Afterpay and Paypal statements

PRIVACY

You will be asked for information relevant to your return or to satisfy legislative requirements. If you do not provide this information, we may be unable to process your return. When returning merchandise with proof of purchase, you will be asked for your signature as authorization of the return transaction. If Upac agrees to a return without adequate proof of purchase, you will be asked to provide identification containing your full name. Upac will record your name and form of identification provided, which may be accessed by authorized Upac team members for fraud protection activities. Information collected will be securely stored in accordance with Upac’s Privacy Policy.

CHANGES

We may update this policy to reflect changes to our practices or for other operational, legal, or regulatory reasons.

CONTACT US

For more information about our returns policy, questions, or complaints, please contact us:

• Email: sales@upac.com.au
• Mail: 13 Blackmore Rd Smeaton Grange Australia, NSW 2567